Customer satisfaction starts with handling their messages at the right time
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Master your day, simply
Don't miss out on important messages: Centralize all of your message sources, tasks, events... in a single view.
Stop being overwhelmed by your workload: Organize your day from your inbox by dragging and dropping messages or actions to be processed directly into your calendar.
Standardize your organization: The same application for the same operation in your team.
Your inbox will become your main tool to satisfy your customers
Team collaboration: Exchange directly with one or more people in your team about an incoming message or a task in progress. Ask for additional information, write a message together, validate an email before sending it to a client.
Shared inboxes: Manage multiple inboxes, dispatch messages, track the right assignment and handling of incoming emails, don't miss important information.
Delegate messages, tasks: Assign a client message and follow its achievement. You can enrich your message with actions to be taken and easily follow the progress.
Message templates: you often write the same messages, you will be able to create your templates or those of your team to reply even faster to your messages.
Make your day successful
Echo: Free your mind, choose to be notified if you have not received a reply to a message sent to a client, a partner, a member of your team etc.
Recherche & Contexte : Write your messages easily, view instantly all previous exchanges with your client, see your team's comments, etc.
Measure the impact of your messages: Check for example if your client received and read your last email.
Work with serenity to stay focused on your clients
No forgetting and no effort: Planned actions in your agenda that could not be completed will return to your inbox to be handled or rescheduled. You will no longer forget to reply to your customers' messages.
Dashboard to progress: Find on your personal dashboard or the one of your teams the summary of key information such as the number of received/sent messages, the top recipients/senders, the response times. Identify what needs to be improved and take action.
Privacy: Unipile has no access to your data, they are stored only on your devices. In team mode, all feeds, recipients or messages tagged #personal will not be counted in the statistics.
How many accounts can I add on Unipile?
Personal version (Free) allows users to add 2 email accounts + 1 shared email account, 1 Mobile account (SMS + Calls), 1 Instant Messaging account (Slack or WhatsApp or Teams etc.). Boost and Team offers (Paid) allow you to add as many accounts as you want. Get more information on our pricing.
Are all features available whatever my Unipile offer?
All features are available on Unipile, even if you choose a free or a paid version. With Personnal (free version) you are only limited in the number of messaging accounts and the number of people in your team you can add.
Which offer should I choose to be able to comment on messages and delegate tasks to people in my team?
You can comment on any message received in your inbox, you can also delegate to a user, an email or a message by creating a Task via Unipile. You can add members to your team from your admin access. You can add up to 3 users for the Personal (Free) and Boost (Paid) plans. If you want to add more users, you will have to switch to the Team offer (Paid) for all the users of your Team. Find all the information about our pricing.