Privacy Policy

Unipile commits itself, within the framework of its activities and in accordance with the applicable legislation in France and the European Union, to ensure the protection, confidentiality, and security of the personal data of its clients using its services, while respecting their privacy.

Unipile places great emphasis on maintaining the confidentiality of client data and processes this information in compliance with the French Data Protection Act (Law No. 78-17 of January 6, 1978) and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

 

By using our services you agree with our privacy policy.

1. INTRODUCTION

This Privacy Policy outlines how Unipile collects and manages data from:

Website Visitors: Information such as IP addresses, browsing data, and preferences are collected for analytics, security, and site improvement.

API Clients: Personal data such as names, email addresses, and billing information are gathered during subscription and account creation. This data helps Unipile manage API subscriptions, process payments, and provide support services.


2. EUROPEAN UNION INFORMATION

Unipile is compliant with the GDPR and as such has appointed a personal data controller, said controller is Unipile, 168 rue de la Rotonde, 42153 Riorges, France. You can contact our data protection officer at dpo@unipile.com


3. OBTAINING THE DATA

Website Visitors: Data such as IP addresses, browser information, and cookies are collected during visits to www.unipile.com for analytics and security purposes.

API Clients: Personal data (e.g., email addresses and billing information) is collected during API subscription and account creation. Unipile does not have access to the data from client-linked accounts or any information shared through the API by end-users of the client’s software. This data remains solely within the control of the API client.

 

a. Data provided by clients:

  • Registration Data: API clients must provide a valid email address, company name, and contact details during account setup. This data is used to create the client’s account and manage API subscriptions. We store this information for 30 days after account deletion.
  • Billing Data: For paid subscriptions, clients must provide billing information, such as company address, and payment details. We may require credit card information or, for bank transfers, banking details like IBAN. These details are processed through a third-party provider and not stored by Unipile, except in the case of payment anomalies where limited information (e.g., last 4 digits of the card) may be stored for up to 7 days.
  • Stored Data: Unipile’s API does not store or access any end-user data managed by client systems. The API only facilitates the secure transmission of data between client applications and their own systems. Any data exchanged is handled exclusively by the client’s infrastructure. Unipile stores the content of messages and account settings for connected accounts on its system. When a user account is deleted, all data associated with that account is automatically removed from our servers. Unipile ensures that any temporary data transit through its servers adheres to the best security practices, maintaining complete data confidentiality.

b. Data Collected via Technology Tools:
Unipile automatically collects information when visitors access our website, including the name and version of the operating system, device identifier, browser type and language, and IP address. Some of this data is gathered using cookies (see Cookie Management). This information is used to secure the website, offer services in the correct language, and optimize content for the device used. It is stored for 30 days from the date of collection or deletion of the user’s account.

d. Service metadata

For web visitors, Unipile collects aggregated and anonymous data about website interactions, such as page visits and browsing patterns. This helps us optimize the website experience and improve content delivery.

For our API customers, Unipile tracks which API services are most frequently chosen by API clients to understand service preferences and improve our API offerings. This data is anonymized and does not include individual usage details.


4. USE OF DATA

Unipile processes data in compliance with client instructions and applicable terms. Data is used as follows:

  • For Website Visitors: To analyze site usage, enhance security, and improve user experience. This data is collected through cookies and browsing interactions.
  • For API Clients: Data is used to create and manage client accounts, process payments, provide support, and send administrative notifications (e.g., invoices, service updates).

5. DATA SHARING

Unipile does not share or sell personal data to third parties. We only access information needed for administrative purposes and account management. For payment processing, Unipile uses trusted providers like Stripe.

We rely on Scaleway and O2 Switch for the storage and hosting of encrypted data. We review their security and privacy processes to ensure compliance with relevant regulations and our Privacy Policy. All stored data is encrypted, and we have no direct access to the content shared or processed by these services.

You will find below the list of our subcontractors:

Subcontractor for the use of the personal data of the users of Unipile Location Nature of the processing
GOOGLE United States Traffic analysis
STRIPE United States Online payment
CRISP France Customer support
Subcontractor for the use of personal data of Unipile’s employees Location Nature of the processing
GVGM France Administration
AXA France Administration
SWILE France Administration

 

6. RIGHTS AND CONTROL OF PERSONAL DATA

Clients can access, modify, or delete their personal data by contacting support at start@unipile.com. Unipile may occasionally send newsletters with updates and promotions. If clients wish to unsubscribe, they can contact support. Note that unsubscribing from newsletters will not affect transactional communications, such as invoices or service notifications.

To delete an account, clients must go to their account settings or reach out to support for assistance. EU and UK clients have the right to access, modify, or delete their data under applicable regulations.

Your Rights:

  • Withdrawal of Consent: Clients can withdraw their consent to data processing at any time. Note that some features may no longer function if consent is withdrawn.
  • Access and Modification: Clients can access or modify their personal data by contacting support.
  • Deletion: Clients may request the deletion of their personal data. Complete deletion will occur within 30 days of the request.
  • Portability: Clients can request an export of their personal data.

For any request, clients must contact start@unipile.com from their registered email for verification. Unipile will respond within 30 days as required by GDPR.

7. COOKIE MANAGEMENT

During his navigation on the Site unipile.com, the Person concerned is brought to consent to the installation of Cookies on his computer terminal.
In general, Cookies record information relating to the browsing of computers on the Website (the pages consulted, the date and time of consultation, etc.), information that may be read during the Data Subject’s subsequent visits to the Website with the transmission of the Data to the Data Controller. The installation of these cookies requires the consent of the person concerned.
Some cookies are essential to the proper functioning of the Site and do not require the consent of the person concerned before their installation.
Cookies are automatically deleted within thirteen (13) months of their installation if the Person concerned does not renew his/her consent before the expiry of this period.
The visitor may refuse to give his/her consent to the installation of non-functional Cookies, withdraw his/her consent, and/or set the parameters of the Cookies at any time by using the Controller’s Cookies manager below or by configuring his/her browser in the following manner:

Google Chrome
Mozilla Firefox
Microsoft Edge
Microsoft Internet Explorer
Apple Safari


8. CONTACT INFORMATION AND CLAIMS

If the user has any questions, complaints regarding this privacy policy and Unipile’s data collection and processing practices, you can send an email to start@unipile.com or write to us at the address below:

UNIPILE
168 rue de la Rotonde

42153 RIORGES
FRANCE 

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